Shipping policy

This Shipping Policy applies to orders placed through www.louene.com.

The online store is operated by:

Louène Eyewear B.V.

Gustav Mahlerlaan 397

1082 MK Amsterdam

The Netherlands

KVK: 42011656

Email: support@louene.com

1. Order Processing Time

All orders are usually processed within 1 to 2 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During busy periods, product launches, promotional campaigns, or holidays, order processing may take longer. If there is a significant delay in processing your order, we will contact you by email.

2. Shipping Within the Netherlands

We offer free shipping within the Netherlands.

Estimated delivery time:

1 to 2 business days after dispatch.

Delivery times are estimates only and are not guaranteed.

3. International Shipping

We offer international shipping to the countries and regions available at checkout.

If you offer free worldwide shipping, use this sentence:

We offer free international shipping on all orders.

If you do not want to commit to free worldwide shipping, use this sentence instead:

Shipping costs for international orders are calculated and shown at checkout before you complete your order.

Estimated delivery time:

European Union: 3 to 7 business days after dispatch;
Rest of world: 5 to 12 business days after dispatch.

Delivery times may vary depending on the destination, customs processing, carrier delays, local holidays, and other circumstances outside our control.

4. Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, where tracking is available.

Please allow some time for tracking information to update after dispatch.

5. Customs, Import Duties, and Taxes

For orders shipped outside the European Union, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply.

These charges are the responsibility of the customer and are not included in the product price or shipping cost, unless clearly stated otherwise at checkout.

Louène Eyewear B.V. is not responsible for delays caused by customs or local import procedures.

6. Incorrect or Incomplete Shipping Address

You are responsible for providing accurate and complete shipping information at checkout.

Louène Eyewear B.V. is not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect or incomplete address details provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us immediately at support@louene.com. We will do our best to assist, but we cannot guarantee that changes can be made after an order has been processed or shipped.

7. Lost, Delayed, or Damaged Shipments

If your order is delayed, lost, or arrives damaged, please contact us at support@louene.com with your order number.

Please include:

Your order number;
Your full name;
A description of the issue;
Photos of the package and product, if the order arrived damaged.

We will assist you in reviewing the issue with the shipping carrier and will provide a suitable solution where required under applicable consumer law.

8. Contact

For questions about shipping or delivery, please contact us at: